Frequently Asked Questions
Here are the most frequently asked questions and answers.
About Products
plaster lamps can not be used for outdoor lighting because gypsum is easy to soften and affect the structural strength if it is eroded by rain for a long time. For outdoor needs we can use cement instead.
Marble material is hard and stable can be used for outdoor, only the product as a whole according to the IP65 design can be used for outdoor lighting, but the product is heavier and the cost is relatively high.
Ceramic performance is stable, excellent artistic expression, is available for outdoor lighting, just the product as a whole according to the IP65 design can be used for outdoor lighting.
Not easy to break. Because our products are scientifically packaged and drop tested to simulate vibration, stacking and handling drops during transportation, with good packaging protection.
Unwanted. Because wooden boxes significantly increase the packaging and transportation costs of products, and customers need to spend a lot of labor and waste disposal costs when opening the boxes after receiving the goods.
We use special thick board cardboard can make the products inside the carton will not be subjected to any extrusion, and then pearl cotton wrapped products can effectively prevent transportation vibration and fall damage, so both environmental protection and economy. The design will be analyzed by professional drop test.
Our product design fully considers the convenience of customer use, so the installation and maintenance of the product are very simple, and our product also comes with an instruction manual for guidance.
We know every project is different, and every project requires a unique solution. With strong customization capabilities, we can make your lighting designs come to life easily. Go to our OEM page and get a free quote now!
About TENSENG Company
We know that the number of lamps needed for each project is not certain. We can produce according to the number you need. There is no minimum quantity required. Of course, if the quantity is large, the price will be more favorable.
Yes, you can get samples before place the order. Request a sample now!
Usually, our production time takes 7-15 days. If the quantity is large or there are special requirements, the time may be a little longer. This time does not include shipping time, which may vary from 5-30 days depending on the country you are in and the different shipping methods. We also accept rush orders, contact our team, and we will check the exact time for you according to your requirements.
All of our standard products come with a 5-year warranty. Specially customized products may have different warranties, depending on the requirements and working environment.
Yes, we provide a big discount for lighting design companies, lighting solution companies, contractors, electricians, and other trade. Contact us now to win more bids!
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TENSENG is happy to help you achieve your goals. We offer both quality and affordable solutions.